To start a return, you can contact us at customer_service@horticom.co.nz 

If your return is accepted, instructions on how and where to send your package will be provided to you. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and Issues

Upon receiving your order, please inspect it. If you discover that the item is defective, damaged, or you've received the wrong item, contact us immediately. We will assess the issue and take appropriate action to rectify it.

Exceptions / Non-Returnable Items

If you have concerns or questions about a particular item, please don't hesitate to get in touch with us. Regrettably, we cannot accept returns for sale items or gift cards.

Refunds

Following the receipt and inspection of your return, we will notify you regarding the approval status of your refund. If approved, the refund will be automatically processed through your original payment method. Please keep in mind that the time for your bank or credit card company to process and post the refund may vary.